Resort reserving big Reserving.com continued to checklist a property on its web site for seven weeks after a buyer reported being assaulted and robbed by the lodge proprietor. Jonnie Emsley, 27, described the assault as a “near-death expertise” and instructed The Independent that the weeks following it “have been crammed with flashbacks and panic attacks”.
The UK-based author and researcher had booked three nights at a guesthouse in Sri Lanka in November as a part of a solo vacation. With a median rating of eight out of 10 based on greater than 60 evaluations, the property seemed like a super lodging choice. Nevertheless, Mr Emsley’s keep shortly descended right into a terrifying ordeal.
It began when the host supplied to take Mr Emsley on a tour of the native space. “At that time he requested me to pay the 3,000 rupees for the three nights’ lodging (I’d stayed one-night time already), so I paid him and suggested I’d return to get my belongings and discover some other place to remain.”
When he arrived again on the guesthouse, Mr Emsley says he was accosted by the host and one other assailant, who attacked him with a damaged bottle. “It was undoubtedly what you’ll describe as a close to-death experience,” he mentioned. “After I was being held within the storage with a damaged bottle to my neck by two males, and being instructed that I used to be going to be killed, I suppose my unconscious resigned itself to dying.”
The host then took Mr Emsley to a money machine the place he was compelled to withdraw 80,000 rupees (£868) earlier than his financial institution card was blocked. Mr Emsley then managed to flee and run to security, the place he referred to as the police and Booking.com to report the assault.
Whereas amassing proof, police instructed Mr Emsley the identical lodge host had dedicated comparable offences a number of occasions earlier than. Reserving.com claimed it will be internally reviewing the property. Nevertheless, a number of weeks later, the itemizing was nonetheless energetic and out there to guide.
Investigating additional himself, Mr Emsley found an assessment from April 2019 detailing an analogous expertise to his personal. The supervisor informed Mr Emsley he would seek the advice of the Sri Lankan division of Booking.com to escalate the case additional. Seven weeks later, he had heard nothing again, and the property was nonetheless stay on the location. Mr Emsley says he wouldn’t use Booking.com once more after his expertise.